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Terms and Conditions

Rules for using Kelly & Dawson’s site.

Welcome to Kelley and Dawson Service! These Terms and Conditions (“Terms”) govern your use of our website, services, and products. By accessing or using our website or services, you agree to comply with these Terms.

1. General Information

1.1 Kelley and Dawson Service is based in Wichita, Kansas, and provides HVAC and related services to residential and commercial customers.
1.2 These Terms apply to all users of our website and services.

2. Services

2.1 Our services include but are not limited to HVAC installation, maintenance, and repair. Specific details will be outlined in service agreements or invoices.
2.2 We reserve the right to refuse service for legitimate reasons, including safety concerns or non-compliance with these Terms.

3. Pricing & Payments

3.1 Prices are subject to change without notice. Quotes are valid for 30 days.
3.2 Payment is due upon completion unless otherwise agreed in writing.
3.3 We accept credit cards, checks, and bank transfers. Late payments may incur fees.

4. Warranties & Liability

4.1 Manufacturer warranties vary by product and will be specified separately.
4.2 We are not liable for damages resulting from misuse, neglect, or unauthorized modifications.
4.3 Liability is limited to the fullest extent permitted by law.

5. Customer Responsibilities

Customers must ensure safe access to worksites and promptly communicate any changes or issues during service.

6. Website Use

Content is for informational purposes only and may not be copied without permission. We strive for accuracy but do not guarantee error-free content.

7. Privacy Policy

Our collection and use of data are governed by our Privacy Policy.

8. Messaging Terms

  • By providing your phone number, you consent to receive service-related and promotional messages.
  • Message frequency varies. Carrier rates may apply.
  • To opt out, reply STOP.
  • For assistance, reply HELP or call 316-263-7201.

9. Governing Law

These Terms are governed by the laws of the State of Kansas. Disputes will be resolved in the courts of Sedgwick County, Kansas.

10. Changes

We reserve the right to update these Terms at any time. Changes are effective upon posting.

11. Contact Us

Kelley and Dawson Service
1741 N Broadway St
Wichita, KS 67214
Phone: 316-263-7201
Email: michelle@kelleyanddawson.com

Reviews

hear what our satisfied clients have to say

“We've been doing business with Kelly and Dawson Service for a long time, and they’ve always been fantastic to work with. Most recently, our AC went out on a Sunday right when we needed it most. We called Kelly and Dawson, and within just 30 minutes, their technician Caleb showed up at our door. He was friendly, knowledgeable, and had the issue diagnosed and fixed within an hour.

We couldn’t have asked for better service, especially on a weekend. Highly recommend this company and their awesome technicians. Whether it's routine maintenance or an emergency repair, they’ve always come through for us.”
Jacob S
Our AC went out late on a Friday night. Kelly & Dawson were there first thing Saturday morning. The gentlemen was polite, very experienced, and had us back up and running in 30 minutes. The service fee was reasonable as well. I would recommend them in a heartbeat!
Captain M
They checked my furnace and got it all ready for winter. Very courteous and professional. An excellent company with outstanding customer service. I highly recommend them for all your heating & air needs.
Stacy S
This company is so great. Bought a new central ac unit a year ago. Today was the first maintenance/check up day and Daniel came out. From the beginning of buy the unit, the communication with everyone at Kelley and Dawson has been great right up to this morning when Daniel checked and cleaned the ac. Efficient, friendly....this company reminds me of living in small town with wonderful people when you need service.
Susan L
We've been using Kelley & Dawson Service for 5 years now and they've been wonderful every single time. Caleb is super kind, polite, and really professional. They always take great care of us – highly recommend!
Christina L
We’ve used them in the past for a new furnace and have not had any issues to date We called them out this past Saturday when our AC went out. The initial caller let me know a technician would be calling me. When Daniel called he let me know he had a couple clients before me and then would be out. He called again to let me know he was on his way. Daniel was respectful and found the problem quickly. Very affordable for an emergency call, part and labor. Thank you for the great communication and prompt service!
Anna H
john’s journey with us
1:34 min