Heat Pump

Why heat pump service is important

• Heat pumps provide both heating and cooling, meaning they run year-round and experience more wear than single-purpose systems.
  
  
• Preventive maintenance ensures components like compressors, coils, and reversing valves work properly.
  
  
• Routine service keeps efficiency high, saving money on monthly utility bills.
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• ‍Professional inspections help identify refrigerant leaks, electrical issues, or safety risks early.

Common heat pump problems

Over time, wear and tear can lead to issues that impact comfort. Common problems include:

• System running constantly — may indicate a refrigerant issue or thermostat problem.
  
  
• Insufficient heating or cooling — clogged coils, airflow restrictions, or failing compressors.
  
  
• Strange noises — grinding, rattling, or squealing sounds from moving parts.
  
  
• Frozen coils — caused by low refrigerant, dirty filters, or restricted airflow.
  
  
• Reversing valve failures — system won’t switch between heating and cooling.
  
  
• Higher energy bills — efficiency loss due to dirty coils or worn components.

What professional heat pump service includes

During a heat pump service call, technicians thoroughly inspect, test, and clean the system to restore safe and efficient operation.

Typical service includes:

• Inspecting coils and cleaning buildup
  
  
• Checking refrigerant levels and pressures
  
  
• Testing the reversing valve for proper operation
  
  
• Inspecting and lubricating motors and fans
  
  
• Verifying thermostat calibration
  
  
• Testing electrical connections, contactors, and capacitors
  
  
• Clearing condensate drains to prevent water damage
  
  
• Measuring airflow and temperature output
  
  
• ‍Documenting all findings in a written service report

What to expect during a heat pump appointment

1. Home protection: technicians use shoe covers and drop cloths.
   
   
2. System inspection: major components are reviewed for wear, safety, and performance.
   
   
3. Cleaning and adjustment: coils, fans, and electrical parts are serviced.
   
   
4. Operational testing: refrigerant, airflow, and reversing valve operation are checked.
   
   
5. Recommendations: results are explained clearly with prioritized repair or replacement options.
   
   

Most appointments take 60–90 minutes, depending on the system’s age and condition.

Benefits of routine heat pump service

• Year-round comfort: reliable heating and cooling in one system.
  
  
• Lower operating costs: high efficiency means reduced energy use.
  
  
• Extended system lifespan: preventive care reduces stress on compressors and motors.
  
  
• Fewer emergency breakdowns: small issues are corrected before they cause failures.
  
  
• Safer operation: inspections prevent electrical hazards and water damage.
  
  

Maintenance tips between visits

• Replace or clean filters every 1–3 months.
  
  
• Keep outdoor units free of snow, ice, leaves, and debris.
  
  
• Check thermostat settings to avoid unnecessary runtime.
  
  
• Ensure supply and return vents are open and unblocked.
  
  
• Schedule annual professional service for coil cleaning and refrigerant checks.
  
  

Typical follow-up items

Handled on-site:

• Filter replacement
  
  
• Coil cleaning
  
  
• Thermostat calibration
  
  
• Electrical tightening and lubrication
  
  

Require follow-up:

• Reversing valve replacement
  
  
• Compressor repairs or replacement
  
  
• Refrigerant leak repair and recharge
  
  
• ‍Fan motor replacement

Documentation you receive

Every Kelley & Dawson Service heat pump appointment includes a written report with:

• Completed maintenance checklist
  
  
• System measurements like refrigerant pressures and temperature readings
  
  
• Notes on visible wear or damage
  
  
• Prioritized recommendations (immediate, seasonal, or long-term)
  
  
• ‍Efficiency and performance notes to track system health over time

FAQs

How often should a heat pump be serviced?

Because heat pumps operate year-round, we recommend twice-a-year service — once before cooling season and once before heating season.

What is the lifespan of a heat pump?

Most systems last 12–15 years with proper care, though high-quality models can last longer.

Can a heat pump work in very cold weather?

Yes, modern heat pumps are designed to provide efficient heating in cold conditions. Backup heating may be recommended for extreme lows.

Do you repair all brands of heat pumps?

Yes, we service all makes and models of heat pumps.

What if my heat pump needs replacement?

We provide full installation services, including high-efficiency options and financing to make upgrades easier.